Thank you so much for taking the time to leave your feedback. We're sorry to hear that your experience with our Intensive Repair Shampoo hasn’t met your expectations so far.
When transitioning to a natural haircare range like ours — especially one that is free from sulphates, silicones, and other synthetic ingredients — it’s quite normal for your hair and scalp to feel a little different initially. Without silicones coating the hair, you may notice that it doesn’t feel instantly smooth and shiny the way it might with conventional products. Instead, your hair is being allowed to breathe, rebalance, and truly absorb the nourishment it needs.
In the first few weeks, our shampoo works to gently remove any build-up left behind by previous products. This detox process can sometimes leave the hair feeling a little drier at first, but with regular use, many customers notice their hair becomes softer, stronger, and more hydrated over time.
For best results, we do recommend pairing the Intensive Repair Shampoo with our Intensive Repair Conditioner, which helps to deeply nourish, hydrate, and protect the hair during the transition phase.
We really appreciate you giving our products a try and encourage you to persevere if you can — your hair may just need a little time to adjust and reveal its natural beauty.
Please don't hesitate to reach out if we can offer any personalised tips or support during the transition. We're always here to help!
