As a valued customer of Dianne Caine Australia, please take a moment to review the following Terms and Conditions, which govern the use of products provided on the Dianne Caine Australia website. If you require clarification of the meaning of any of these Terms and Conditions, please email us at [email protected] prior to ordering any products.

By accessing this website or placing an order, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

Dianne Caine Australia reserves the right to amend, at any time, any terms, conditions or policies governing this website by posting the amended terms on this site.

You agree that Dianne Caine Australia will not be liable in any way for any actions taken on the basis of, or errors or omissions in, the information or material accessible via this site. Dianne CaineAustralia disclaims any and all liability incurred as a result of use or reliance on the information or material accessible via this site.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


All material accessible on this website is protected by copyright law. You may view website pages on screen and may print or download extracts of them for your own personal use.
You may supply a copy of any such extract to any third party provided that:
1. The extract is for their own personal use
2. The extract is not supplied as part of, or incorporated in, another work, website or publication
3. The extract is not supplied either directly or indirectly in return for commercial gain
4. The third party is made aware that the source of the copy is this website and that these terms and conditions apply equally to them.

No part of this website may be reproduced, transmitted to, or stored on any other website in any other form of electronic medium without our express written consent.


Dianne Caine Australia is firmly committed to protecting the privacy of its users and customers. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission.

Any information you give to us will be held with care and will not be used in ways that you have not consented to. Your visit to this website is subject to this privacy policy.

The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfilment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you provide us with any information relating to, or for use on, this site, you acknowledge that we may use that information in any way and publish it.

If you wish to remove your details from our database and not receive any future communications from us, please contact us on [email protected]


We accept payment via Visa, Mastercard and direct deposit. Contact Head Office directly for details. Please note that your order cannot not be dispatched without payment received in full. Your order will be dispatched on receipt of payment.

Dianne Caine Australia is under no obligation to ship any products ordered until payment for those products has been received in full. Any order placed by you is in effect an offer by you to purchase a product for the price (including the delivery and other charges) specified in this website. Dianne Caine Australia may accept or reject your offer for any reason, including, the unavailability of any product or an error in your order. Your contract with Dianne CaineAustraliawill only commence when you have fully paid for your order and Dianne Caine Australia notifies you that it has accepted your order and your receipt has been confirmed.


An unused, saleable product may be returned within thirty (30) days of receiving your purchase as long as the product has all packaging intact and in original condition. You will be refunded the product price, excluding freight, that you paid in full. Please note that delivery costs will only be refunded if the return is the result of our error.

The buyer must not return the goods to Dianne Caine Australia unless permitted to do so by Dianne Caine Australia.

Packaging your return
When returning the product, please ensure the item is securely wrapped and packed and enclose a copy of your receipt. We recommend you use a reputable courier company and insure the item being returned.
For all returns, please contact [email protected] for your Returns Authority Number.


Dianne Caine Australia delivers anywhere in Australia and shipping cost is dependent on weight. Orders containing a number of products will be dispatched together as one package where possible, thereby reducing your freight costs. This will result in delivery which in most cases will be cheaper than shipping the products individually. Your freight will be recalculated and you’ll be notified of the correct freight charges. We will always endeavour to send large bulky or heavy items by the most inexpensive way our chosen courier can deliver them.

Once your payment has been received, your order will be despatched from Australia Post or by our contracted courier company. Despatch will be made to your stated delivery address and a signature may be required upon delivery to ensure safe arrival.
Delivery time: 3 to 5 working days. Weekends and Public Holidays may delay delivery.

We aim to despatch all orders within 24 hours of receipt, subject to order confirmation and clearance of funds. To ensure prompt delivery we must have proper and complete address details and make one delivery charge per delivery address.

You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this website once that commitment has been made for any reason, including without limitation, due to any delay in delivery. If however, delivery has not been effected after 30 days from date of purchase, the customer may treat the failure to deliver as a terminating contractual event. If Dianne Caine Australia does not have the particular products in stock, Dianne Caine Australia will contact you, the buyer, and inform of the general date of availability.

The Dianne Caine Australia returns policy allows a customer to return the goods within 30 days if they are not completely satisfied.


All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.


Prices of Dianne Caine Australia products and delivery and other related charges as displayed are current at the time of issue, but may change at any time and are subject to availability. Similarly the availability of products and services may change from time to time.
Australian orders: Tax (GST) is included in all orders within Australia on taxable items.

Customs duties and importing charges are not included and must be paid by the recipient, if such charges are applicable in the country where your order is delivered.
Product information and claims


The purchaser agrees to use the purchased products only for their intended purpose and as per the instructions provided by the manufacturer. Any other use will cause the purchaser to assume full responsibility for any loss or damage arising out of their use.


Although we try to keep the site as updated as possible, some information, descriptions, photographs, and prices on our site may not always reflect the most recent correct information.


The stability & nature of our products may be altered depending on storage conditions during transit, or when used in combination with other ingredients. Dianne Caine Australia cannot accept any liability in this regard.


To set up a business wholesale account with us, please email [email protected]


These website Terms of Conditions shall be governed by and construed in accordance with the laws of Western Australia.