We want you to love your Dianne Caine Australia purchase. If you are not totally satisfied, please send an email to [email protected], outlining the reason, within 14 days of your purchase, and we would be happy to offer you a replacement, refund or exchange. You will be responsible for shipping costs and the safe return of any products.

If, when you receive your order, the product(s) are faulty or damaged, as per Australian Consumer Law, we will accept returns. Please send an email to [email protected] within 7 days of you receiving your product(s), and we will provide a return authorisation and mailing information.

PLEASE NOTE: Only items purchased on www.diannecaine.com.au website may be accepted for return or exchange. If you purchased your Dianne Caine Australia product(s) at one of our authorised retailers, please contact them for assistance.