Dianne Caine Australia ships products to various international countries.

Dianne Caine Australia agrees to dispatch the product(s) ordered within seven (7) days from the payment receipt date. However, in most cases, your order will be shipped within two (2) working days. Dianne Caine Australia will send a notification to you by email when your order is dispatched.

We offer express shipping on ALL orders, and shipping is FREE for all orders over $99.  

For orders under $99 a flat shipping rate of $9.95 applies.

If in Australia, you should expect your parcel within 1-5 business days. If your parcel does not arrive within this timeframe, please contact us at support@diannecaine.com.au and we will track it for you. Australia Post will deliver straight to your door, however, if undelivered a calling card will be placed in your letter box to notify you your parcel is ready to collect at your nearest post office.

If outside of Australia, shipping rates will vary according to weight and location. Shipping estimate will be calculated at checkout.

Dianne Caine Australia is unable to accept responsibility for delays in delivery due to unforeseen circumstances such as natural disasters or delivery company strikes, etc.

International orders

On request, Dianne Caine Australia can ship international orders. Shipping charges are based upon the value of your order, the weight of your order, and the destination of your order. Contact us at support@diannecaine.com.au to arrange delivery. Please note that international shipping is not included in our free shipping over $99 offer. Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties, and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment, and the original shipping charges.

Dianne Caine Australia guarantee

If you are not completely satisfied with your Dianne Caine product(s) please contact us on + 61(08) 9249 9153 or email to support@diannecaine.com.au If we are unable to resolve the problem, we will be happy to offer a replacement or exchange, providing the product has not been used.

Cancellations

You may email our customer care team within five hours of placing your order during business hours to request a cancellation. Refunds for cancellations are applied once we provide confirmation.

Exchanges

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to your error such as an incorrect product, you will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. We do not cover shipping costs for voluntary exchanges.

Promotions

We only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways.

Returns

We want you to love your Dianne Caine purchase. If you are not totally satisfied, please send an email to support@diannecaine.com.au within 30 days of your purchase, and we will provide a return authorisation and mailing information.

Please note: Only items purchased on www.diannecaine.com.aumay be accepted for return or exchange. If you purchased your Dianne Caine product at one of our authorised retailers, please contact them for assistance.

If you are shipping an item more than $75, we recommend you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee we will receive your returned item.